Return Policy

Our Return and Exchange Policy depends on a number of factors, including, the type of product purchased, and the time elapsed since the date of purchase.

Specifically, J. Taylor Home Fragrances Return Policy is a follows: 


Candles - You may return any of our candles within 14 days of receiving the order for a refund as long as the candle has not yet been burned. Shipping costs are non-refundable, and the customer is responsible for return shipping.

Exchanges - Customers may exchange any of our products within 14 days of receiving the item, for an exchange of another J. Taylor Home Fragrances item of equal or lesser value as long as the product is unused and is in its original packaging. Customer is responsible for all shipping costs associated with the exchange.

Promotion/Discount/Sale Items - All promotional items, discounted items, and sale items are final sale. This includes flash sales, monthly subscription items, and promotional offers.

Point of Purchase - Only items that have been purchased directly from J. Taylor Home Fragrances can be returned. J. Taylor Home Fragrances products purchased through other retailers, affiliates, or distributors (if any) must be returned to that particular location in accordance with their respective returns and refunds policy.

Shipping - The customer will be responsible for all costs relating to shipping any product back to us. Please make sure that the item you’re returning is repackaged with all cords, adaptors, bottles, accessories, and documentation that were included when you received it.

Damaged Items - When your order arrives, please inspect the interior of box for any damage that may have occurred during shipment. It is normal for the exterior of the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us at

Please provide the order number along with your best phone number for fastest service. To ensure prompt resolution, please provide images of the damages incurred and retain the shipping box, packing materials, and the damaged items for inspection by the carrier.


How to Return an Item

To return an item, please email us for a proper return authorization (RA). Once you receive the RA, please send back the product in its original packaging. Remember, it is your responsibility to pack and ship the product safely. Using trackable shipping is highly recommended, as J. Taylor Home Fragrances is not responsible for any lost or damaged packages. Once the product has been received and has passed inspection, please allow up to 10 business days from the date we receive your return for us to process the refund or exchange. 

J. Taylor Home Fragrances - Returns
2107 Faulkner Road NE
Atlanta, GA 30324